Privacy Policy

Last updated: May 01, 2023

Milanocitytours (“we”, “our”, or “us”) operates the website milanocitytours.com.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or contact us through our forms.

1. Data Controller

Milanocitytours
Viale Trento, 1 Fumane (VR) 37122, Italy
Email: info@milanocitytours.com

2. Personal Data We Collect

We may collect the following personal information through our website forms:

* Full name
* Email address
* Phone number
* Booking details
* Tour preferences
* Number of participants
* Any information voluntarily provided in contact forms

3. How We Use Your Data

We use your personal data to:

* Respond to inquiries
* Provide tour quotations
* Manage tour bookings
* Process payments
* Communicate with customers
* Fulfill legal obligations

4. Payment Processing

Payments may be processed through PayPal.
When making a payment, your information may be processed directly by PayPal according to their Privacy Policy.

We do not store full payment details on our servers.

5. Legal Basis for Processing

We process your data based on:

* Your consent
* The necessity to perform a contract or booking request
* Compliance with legal obligations
* Legitimate business interests

6. Data Retention

We retain personal data only for as long as necessary to provide services, comply with legal obligations, or resolve disputes.

7. Sharing of Data

We do not sell or rent personal data to third parties.

Your information may be shared only with service providers necessary for operating the website or processing bookings and payments.

8. Hosting Provider

This website is hosted by IONOS.
IONOS may process technical data such as IP addresses and server logs for security and operational purposes.

9. Cookies

This website may use technical cookies necessary for proper website functionality.

We do not use advertising or profiling cookies.

10. Your Rights Under GDPR

If you are located in the European Union, you have the right to:

* Access your personal data
* Request correction of inaccurate data
* Request deletion of your data
* Restrict or object to processing
* Request data portability
* Withdraw consent at any time

To exercise your rights, contact us at: alesvr1@gmail.com

11. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, or misuse.

12. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of external websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.

 14. Contact Information

For any questions regarding this Privacy Policy, contact: info@milanocitytours.com